Execs: Customer support folks had been awesome. It’s not their fault which the Value quickly goes up from what was bought on the web.
Negatives: New motor vehicle broke down as we were en route from Denver to Vail. We ended up stranded on facet of I-70 for two.5 hrs. I do Feel they obtained there as speedily as possible, nevertheless. Primarily irritated that we had to haggle for the partial refund instead of a single employee apologized for that inconvenience.
Professionals: I was supplied a free upgrade!! I reserved an economic system car or truck and was provided an SUV, which actually arrived in useful driving during the mountains!!!
Negatives: Car or truck had the strongest air freshener despatched ever. Car or truck had potato chips and hotel receipts from the last person. Vehicle wanted an oil transform. Brakes have been iffy. Wasn’t anticipating Considerably but not less than have brakes that Focus on the motor vehicle.
Disadvantages: Reservation was for downtown Denver, not the airport. Who might have predicted that? Hertz wouldn't honor the reservation on the airport. By the point we received downtown, they'd offered away the car I reserved, leaving me stranded.
Downsides: The Practically new auto had scratches on all human body panels of the car. Scratches ended up marked on inspection report after we still left to begin with with the car and didn’t cause any problem on return but I had been involved they would be.
This Generally might have been a purple flag, but after a flight and ready in that line, we weren't from the psychological House to comprehend what was taking place. Our agent’s identify was AJ. Appeared great. Planned to put in writing visit the site a good overview about him despite the particularly lengthy look forward to the car, but he turned out being a cliche, manipulative salesperson. On the other hand, this might be how Benefit educated him. All people ready waiting in line that day was pretty pissed off. A person Woman received so outraged she manufactured an announcement to the road never to hire from Gain once again. I believed she was nuts, but now I recognize the practical experience of leasing with Benefit will travel you insane.
Cons: in excess of an hour or so and 50 % wait around in line to acquire into the ticket counter. The Car was dirty inside of rather than washed
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Professionals: After the irate shopper left, the agent began working on supplying us an improve so we could take the a single auto which they had about the ton. Everything went efficiently following that. Our dropoff knowledge was very rapid and easy. We were very pleased Together with the offer we had been capable to get by means of Kayak.
She Didn't inform me that voided my primary rental agreement and my selling price went approximately more than $800 for what was then fourteen times. I feel I was cheated and they Get More Info quite possibly voided the transaction so as to demand me more than 2 times as much.
Drawbacks: I used to be above billed for one way rental and they're refusing to offer a refund. Maintain all documentation. Whole crooks.
Cons: Whenever we arrived in Denver to choose over here up our car or truck we have been explained to that they did not possess the Audi A4 we experienced reserved. As an alternative, they offered us an Infiniti QX60 for no additional cost. When we turned in the vehicle there was a $400 cost for an upgrade which they reported we experienced agreed to.
Negatives: Reservation was for downtown Denver, not the airport. Who might have predicted that? Hertz would not honor the reservation with the airport. By the time we acquired downtown, they'd presented away the vehicle I reserved, leaving me stranded.